How It Works
Clear insight in three simple steps.
Book a discovery call
Tell us about your building, its people and what you want to learn.
We hear from your community
Owners and managers complete a short, interactive and confidential research experience, online and at their own pace. We handle everything.
Act with confidence
Receive your pillar ratings and community values map, ready to present and act on.
Independent insights you can trust.
We capture interactive research directly from the community, independently and confidentially, and map what people value against how the building actually performs. Instead of a surface-level survey, you get a multi-axis view that turns opinions into clear priorities.
Independent.
No ties to any owners corporation, manager or contractor.
Confidential.
People speak freely, so the results reflect the whole community.
Standardised.
Every building is rated against the same five pillars, so results can be compared and tracked over time.
The five pillars
| Pillar | Description |
|---|---|
| Repairs & Maintenance | Building condition, the responsiveness of repairs and the planning of future works. |
| Governance | How well decisions are made, communicated and accounted for on behalf of all owners. |
| Finance | How well levies, budgets and long-term funds are managed to deliver value for money. |
| Sustainability | Energy, waste and environmental priorities. |
| Community | Belonging, amenity and how neighbours live together. |
Life with Identify Values vs without
| Without Identify Values | With Identify Values | |
|---|---|---|
| Owner voice | A handful of owners shape decisions for everyone | Every owner's priorities captured and counted |
| Owner–management alignment | Owners and managers working to different priorities without realising it | Gaps identified and addressed before they cause friction |
| Decision-making | Proposals debated on opinion, delayed or voted down | Proposals backed by evidence and approved with confidence |
| AGMs and committees | Tense meetings, recurring disputes and committee fatigue | Focused meetings built on shared priorities |
| Levies and budgets | Spending driven by what's urgent or loudest | Spending directed to the priorities owners agree on |
| Risk | Problems surface as complaints, often when they are costly to fix | Early warning across five pillars, before issues escalate |
| Management performance | Managers judged on complaints rather than results | Managers able to demonstrate the value they deliver |
| Your investment | Building condition and reputation left to chance | A well-managed community that protects and grows your asset |
Ready to know what your community really values?
Book a discovery call to talk about establishing a clear, independent baseline for your strata community.
Book a Discovery Call